Encountered a Problem?

Encountered a Problem?

Whether you are looking for answers or just want to let us know how we did, just give us call or drop us a message. We would love to hear from you.

Below are some of the most common support issues you might have encountered:

  • Log In - Make sure to correctly type your password or ensure that you do not get locked out for failed login attempts. The support team can also help you reset your password if needed.

  • Lost Files - Check your recycle bin if you accidentally deleted files. However, you can also check the backup data as synchronization may be automatic.

  • Slow Computer - There are several reasons why your computer may be slow. Check whether you have several tabs or windows open. If not, contact IT services for updates, scans, and malware or viruses.

  • Wireless Connection - If you keep getting disconnected from the Wi-Fi, make sure that the router is connected securely or try to reconnect the router and modem to the internet. If this does not solve the problem, contact your internet service provider.

  • E-Mail Attachment - If you cannot download or access an e-mail attachment, you need to check whether you have the correct software to open it.

  • Printing - If there are problems with printing documents or you cannot print, check whether the printer is correctly plugged in and connected. Then, check if there is enough paper and ink. If these do not work, determine if there is a queue for printing and what the status is.

  • Slow Internet - If you are having a difficult time with the slow internet speed, check whether your anti-virus software is working. Or contact your IT support or your network provider.